Privacy Policy
This Privacy Policy explains how Cloud Web Design, a brand of Pistol Group, collects, uses and protects your personal information.
By using our website, submitting an enquiry, requesting a quote, or using our services, you agree to this Privacy Policy.
1. About This Policy
Cloud Web Design respects your privacy and is committed to handling your personal information responsibly.
This policy explains what information we collect, why we collect it, how we use it, and how you can contact us about your information.
This policy has been written with reference to Australian privacy guidance, including the Privacy Act 1988 and the Australian Privacy Principles where applicable. The OAIC notes that the Australian Privacy Principles set standards for handling personal information under the Privacy Act. (OAIC)
2. Information We Collect
We may collect personal and business information when you contact us, request a quote, book a consultation, complete a form, email us, call us, or work with us on a project.
This may include:
Your name
Business name
Email address
Phone number
Website address
Project details
Billing details
Business requirements
Login details you choose to provide
Files, images, logos, content, or brand assets
Communication history with us
We only collect information that is reasonably needed to provide our services, respond to enquiries and manage our business.
3. How We Collect Information
We may collect information when you:
Visit our website
Submit a contact form
Request a quote
Email or call us
Send project files or website content
Provide login access
Communicate with us through third party platforms
Use our services
We may also collect limited technical information through website tools, analytics, cookies, or tracking scripts.
4. How We Use Your Information
We may use your information to:
Respond to enquiries
Prepare quotes and proposals
Provide website design and development services
Manage your project
Communicate with you
Create invoices and process payments
Provide support
Improve our website and services
Maintain business records
Meet legal, tax, accounting, or administrative requirements
Send relevant updates or marketing, where permitted
We do not sell your personal information.
5. Website Analytics And Cookies
Our website may use cookies, analytics tools and tracking technologies to understand how visitors use our website and to improve our marketing.
These tools may collect information such as your browser type, device type, pages visited, time on site, referral source and general location data.
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
6. Third Party Services
We may use third party platforms and service providers to operate our business and deliver our services.
This may include:
Website platforms
Hosting providers
Domain providers
Email platforms
CRM systems
Payment processors
Analytics tools
Advertising platforms
Cloud storage providers
Project management tools
Plugins, apps and software providers
These third parties may store or process information on our behalf. We only share information where needed to provide our services, manage our business, or meet legal requirements.
7. Website Projects And Client Access
To complete website work, you may provide us with access to your website, hosting, domain, email platform, analytics account, advertising account, ecommerce store, or other business systems.
We will only use this access for the purpose of providing the agreed services.
You are responsible for changing passwords, removing access, or updating permissions after the project ends if required.
8. Payment Information
We may collect billing details for quoting, invoicing and payment records.
Payments may be processed by third party payment providers. We do not store full credit card details unless clearly stated by the payment provider.
9. Marketing Communications
We may send occasional emails about our services, updates, offers, or helpful website information.
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
We will still send important service, project, billing, or account related messages where needed.
10. Disclosure Of Information
We may disclose your information:
To service providers who help us run our business
To contractors or team members working on your project
To payment, hosting, website, or software providers where needed
If required by law
To protect our legal rights
To prevent fraud, security issues, or misuse of our services
With your consent
We do not sell your personal information to third parties.
11. Overseas Disclosure
Some third party tools and platforms we use may store or process information outside Australia.
This may include cloud storage, email platforms, analytics tools, website platforms, payment providers, or software systems.
By using our website or services, you acknowledge that your information may be handled by third party providers located outside Australia.
12. Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
The Australian Government notes that businesses may be required to protect customer information from theft, misuse, interference, loss, unauthorised access, modification and disclosure. (business.gov.au)
No website, email system, server, or online platform can be guaranteed to be completely secure. You provide information to us at your own risk.
13. Data Retention
We keep personal information for as long as needed to provide services, manage records, meet legal requirements, resolve disputes and operate our business.
When information is no longer needed, we may delete, destroy, or de-identify it where reasonable.
14. Accessing Or Correcting Your Information
You may contact us to request access to the personal information we hold about you.
You may also ask us to correct information if it is inaccurate, outdated, incomplete, or misleading.
The Privacy Act gives individuals certain rights, including the ability to ask for access to personal information and request corrections where applicable. (OAIC)
15. Complaints
If you have a privacy concern, please contact us first so we can review the issue and respond.
We may ask for further information so we can properly investigate your request.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
16. Links To Other Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices, content, security, or policies of third party websites.
You should review the privacy policy of any external website you visit.
17. Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new effective date.
Your continued use of our website or services after changes are made means you accept the updated policy.
18. Contact
For privacy questions, requests, or complaints, please contact:
Cloud Web Design
Email: info@cloudwebdesign.com.au
Phone: 0430 331 443